FAQs & Policies

Customer Help & Policies

Frequently Asked Questions

1. What kind of products do you sell?

We currently offer premium electronic gadgets and innovative accessories. Soon, we’ll also feature authentic Indian handicrafts, home décor, spices, and herbal products.

2. Do you ship internationally?

Yes. India Roots Global offers worldwide shipping. Shipping charges and timelines vary based on destination and product type.

3. How long does delivery take?

Orders are usually dispatched within 2–3 business days. Delivery within India takes 5–7 working days, while international orders may take 10–15 days.

4. How can I track my order?

Once shipped, you will receive an email and SMS with tracking details. You can also track your order from your “My Account” section.

5. Who can I contact for support?

You can reach our support team anytime at hello@indiarootsglobal.com or WhatsApp us at +91 96251 31462.

Shipping Policy

We partner with trusted logistics providers to ensure your order reaches you safely and on time. All orders are dispatched within 2–3 business days. You’ll receive a tracking number as soon as your order ships. International orders may be subject to customs duties and import taxes, which are the buyer’s responsibility.

Return & Refund Policy

We accept returns within 7 days of delivery for damaged, defective, or incorrect products. To initiate a return, please email us at hello@indiarootsglobal.com with your order number and a brief description. Refunds are processed within 5–7 business days after inspection. Please note that used or customized items cannot be returned.

Privacy Policy

At India Roots Global, your privacy is our priority. We collect customer data only to process orders, provide support, and improve your shopping experience. We never sell or share your personal information with third parties. All payments are secured using encrypted gateways to ensure your safety.